Some things I’ve come to expect:
* Friendly demeanor
* Knowledgeable customer support
* Quick response time and not a lot of on-hold
* Able to troubleshoot my problems effectively and efficiently
* Knows the kinds of questions to help me ascertain my choices for products
WordPress is a more customizable and advanced web site builder. Great uses for blogging and website content management. Requires a bit more finesse and knowledge for learning curve, but relatively self explanatory and user friendly.
Weebly is a web page constructor that provides quick drag-and-drop options for text, images, videos, other media forms, slide shows, blogs and similar programs. A bit more user friendly with a slight learning curve. Easy to use for websites needed to be created in a short amount of time!